Terms and Conditions
Please read these terms carefully before using our website or placing an order.
Last updated: October 21, 2026
Welcome to our store
These Terms & Conditions explain the rules and guidelines for using our website and purchasing our products. By accessing our website or placing an order, you agree to these terms.
We encourage you to review them carefully before making a purchase.
01. General information
Our website provides an online shopping platform where customers can browse, select and purchase products.
By using our website, you agree to:
Provide accurate and complete information.
Use our website only for lawful purposes.
Respect our website’s content and intellectual property.
Follow the terms outlined on this page.
02. Products and availability
We make reasonable efforts to display accurate product descriptions, images, prices and availability.
However, product colours and appearances may vary slightly depending on your device’s display settings.
Product availability may change without prior notice. We reserve the right to correct product information and update our catalogue when necessary.
03. Pricing and payments
All product prices are displayed on our website in the currency indicated at checkout.
Prices may change without prior notice.
Applicable taxes and delivery charges will be shown during checkout.
Payments must be completed using the available payment methods.
Orders may be subject to payment verification.
We reserve the right to correct pricing errors and cancel affected orders, with applicable refunds where payment has already been collected.
04. Orders and confirmation
Once you place an order, you may receive an order confirmation by email or through our website.
An order confirmation does not necessarily mean that your order has been accepted.
We may cancel or refuse an order in cases involving incorrect information, unavailable products, suspected fraud or payment issues.
If payment has already been received for a cancelled order, an applicable refund will be arranged.
05. Shipping and delivery
We aim to process and deliver orders within the estimated timeframes provided during checkout.
Delivery times may vary depending on your location, product availability and shipping provider.
Unexpected delays may occur due to circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information to help ensure successful delivery.
06. Returns, refunds and exchanges
We want you to have a positive shopping experience at Shopcey. If you experience an issue with your purchase, our team is here to help.
Return eligibility
You may request a return if your item arrives damaged, defective, incorrect or otherwise qualifies under our return policy.
To be eligible for a return:
The item must meet the applicable return conditions.
Products should be unused and returned in their original packaging, where reasonably required.
Proof of purchase or an order number may be requested.
Certain products may not be eligible for return due to hygiene, safety or other applicable restrictions.
Refund process
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method unless another method is agreed upon.
The time required for the refund to appear in your account may vary depending on your payment provider.
Exchanges
If you receive an incorrect, damaged or defective product, please contact our support team to discuss the available exchange options.
Exchanges are subject to product availability and applicable consumer protection laws.
Non-returnable items
Certain products, including opened cosmetics, personal care products and hygiene-sensitive items, may be ineligible for change-of-mind returns. This does not affect your statutory rights concerning faulty, damaged or incorrectly supplied products.
Need help with a return or refund?
Contact our team with your order details, and we will guide you through the next steps.
07. Accounts and security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
You agree to:
Provide accurate account information.
Keep your password secure.
Notify us if you suspect unauthorised account access.
Avoid sharing your account credentials with others.
We may restrict accounts that are used fraudulently or violate these terms.
08. Intellectual property
All original content on our website, including text, graphics, logos, images and design elements, is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially use our content without appropriate permission.
Product names and trademarks belonging to third parties remain the property of their respective owners.
09. Limitation of liability
We work to maintain accurate information and a reliable shopping experience.
However, our website may occasionally experience interruptions, technical issues or inaccuracies.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses resulting from the use of our website.
Nothing in these terms excludes liability that cannot lawfully be excluded.
10. Changes to these terms
We may update these Terms & Conditions to reflect changes in our services, business practices or legal requirements.
Any updates will be published on this page with a revised date.
Continued use of our website after updated terms become effective constitutes acceptance to the extent permitted by applicable law.
11. Contact us
If you have any questions about these Terms & Conditions, our products or your orders, please contact our support team.
Have a question about our terms?
Contact our team for assistance with your shopping experience.
